Return Policy

Returns will be accepted only with our written consent.
Online orders and parts orders may be returned with authorization from a Gulfstream representative.
A full refund for parts will be issued for all parts returned in proper, working order. Refunds are not issued for shipping and handling.
Requests to return parts must be received within 15 days of receipt of shipment.
If there is an error with your order that was made on our part, we will refund the shipping costs as well. Let us know the items you want to return along with your order details and reason for return by sending us an email at . We will do our best to fulfill your request.

Orders for spas and furniture will require a 50% deposit at the time of ordering. Cancellations of spa and/or furniture orders are subject to a 30% cancellation fee.

We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 15 business days of our receiving your return. Please note that we can refund shipping costs only if the return is a result of our error.

Returns Shipping Charges
We cannot provide reimbursement of return shipping charges or refund original shipping and handling fees. If you cancel your order after the item has been manufactured or shipped from the manufacturer, shipping and handling costs will not be refunded.

Packing and Sending Your Return
Upon receipt of our returns instructions via email, package the item(s) securely, and ship it (prepaid and insured) to the manufacturer address as indicated in the email.